Quantified Communications

Aspect Description
Quantified Communications
People Analytics
Purpose/ Statement
Sale/ Provide Information
Genre/ Research Methods
Descriptive website
Quantification of social aspects of work to improve productivity
IT involved
Platform itself
Data Sources
Video Recordings
(Research) Methods
Machine Learning
HR department
Communication skills
Theoretical Warrant(s)
Not clear ("Behaviroual Science")
Level of Analysis
Side effects
Theoretical instantiation/ link function
Comparison with our model
They capture communication behavior of employees and analyze it by using AI and help them improve. Side effects are not considered.
People Analytics Wiki

Despite people analytics being a hype topic and attracting attention from both academia and practice, we found only few academic studies on the topic, with practitioners driving discussions and the development of the field. To better understand people analytics and the role of information technology, we performed a thorough evaluation of the available software tools. We monitored social media to identify and analyze the 41 people analytics tools listed here.

ERCIS Competence Center Smarter Work

The Competence Center Smarter Work supports organizations with the introduction, use and management of new communication and collaboration systems. We build on years of experience with transformation processes towards “Smarter Work”. We integrate individual and organizational perspectives in our research projects, inquiring about employees who use new technologies in their everyday work. Our research is characterized by the pursuit of long-term improvements. To this end, we seek a focused understanding of underlying organizational problems before pointing out customized options for action. Made possible by an interdisciplinary team of scientists from business, computer science, psychology, sociology, as well as practitioners from the IT industry.